FAQ

Magoob Toys

FAQ

Where is Magoob Toys?

Toronto, Ontario, Canada

Who is Magoob Toys?

Owned and operated by me, Jamieson Magoob. All items are hand-made, packaged and shipped by me. I'll do my best to make sure that you're happy with your experience and purchase. I encourage you to email me with any questions or concerns, let's chat.

Does the shipping cost include tracking or insurance?

In general NONE of the shipping options include tracking or insurance. 

If you require a custom shipping quote, please contact me and I'll do my best to accommodate.

How much is shipping?

Shipping and handling costs vary by region and I'll do my best to find you the best rates. If there is a large descrepincy I will refund the difference. 

If you require a custom shipping quote, please contact me and I'll do my best to accommodate.

Do you accept orders from outside of Canada?

Yes, absolutely. If you need a shipping estimate other than what is listed, please email me and I'll look into other options. Unfortunately taxes, customs fees and tariffs are outside of my control.

What is the Magoob Toys return and exchange policy?

All sales are final.  

How long will it take to receive my order?

For efficiency, all processed orders ship twice a week on Tuesday or Thursday depending on when the order is received. If you need it quicker please email me and I'll see what can be done. Once shipped, most domestic orders take anywhere from 2 to 10 business days to arrive. International shipping delivery times may vary between 2 and 12 weeks depending on the efficiency of your local postal service.